Our Refund Policy

At The Source Print Management, we are committed to ensuring your complete satisfaction with our products and services. Please review our refund policy below, which outlines the conditions under which refunds may be provided:

1. Eligibility for Refunds

• Faulty or Damaged Products:
  If you receive a product that is defective, damaged, or not as described, please contact us immediately. We may require evidence of the issue (such as photos) before processing your refund or replacement.
• Order Errors:
  In the event of an error on our part (e.g., incorrect item, wrong specifications), we will offer a full refund or replacement, including any shipping costs incurred.
• Custom and Special Orders:
  Due to the bespoke nature of custom printing and special orders, refunds for these products will only be considered if there is a demonstrable error on our part. Please review your order carefully prior to confirmation.

2. Refund Request Process

• Notification Period:
  You must notify us of any refund requests within 14 days of receiving your order. Refund requests received after this period may not be eligible for a refund.
• Contacting Us:
  To initiate a refund, please contact our Customer Service team at info@thesourcepm.com.au or 03 6273 0337. Provide your order number, a description of the issue, and any supporting documentation or photos.
• Assessment and Resolution:
  Upon receiving your request, we will assess the issue and may request further details if needed. If your claim is approved, we will process the refund to your original method of payment within 14 business days.

3. Non-Refundable Items

• Finalised Custom Orders:
  Products that have been custom-made or printed to your specifications are non-refundable unless there is a clear error on our part.
• Digital Products and Services:
  Refunds for digital products or services may not be available once the service has been rendered or accessed, unless otherwise stated.

4. General Conditions

• Return Shipping Costs:
  For eligible refunds due to faulty products or errors on our part, we will cover the cost of return shipping. For other refund requests, the customer may be responsible for return shipping costs.
• Partial Refunds:
  In some cases, partial refunds may be issued where only part of an order is affected or if the product has been used or damaged by the customer.
• Amendments to this Policy:
  The Source Print Management reserves the right to update or amend this Refund Policy at any time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of these changes.

For any further inquiries or clarification regarding our Refund Policy, please contact our Customer Service team.